A guide to customer service skills for the help desk professional [Book] / Donna Knapp.
Material type: TextPublication details: Boston, MA : Thomson Course Technology, c2005.Edition: 2nd edDescription: xv, 384 p. : ill. ; 24 cmISBN:- 0619216417
- 658.812
- 658.812
Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
Books | Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor | 658.812 KNA-D (Browse shelf(Opens below)) | Available | 23978 |
Total holds: 0
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658.812 GER-B Beyond customer service. | 658.812 GER-M Measuring customer satisfaction | 658.812 GOS-C Customer relationship management essentials | 658.812 KNA-D A guide to customer service skills for the help desk professional | 658.812 LIV-H How you do-- what you do create service excellence that wins clients for life / | 658.812 MCK-C Customers are people- : the human touch / | 658.812 MET-S Successful service operations management |
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