A guide to customer service skills for the help desk professional [Book] / Donna Knapp.

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Material type: Text

TextPublication details: Boston, MA : Thomson Course Technology, c2005.Edition: 2nd edDescription: xv, 384 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor	658.812 KNA-D (Browse shelf(Opens below))	Available		23978

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