A guide to customer service skills for the help desk professional
Knapp, Donna.
A guide to customer service skills for the help desk professional [Book] / Donna Knapp. - 2nd ed. - Boston, MA : Thomson Course Technology, c2005. - xv, 384 p. : ill. ; 24 cm.
All.
0619216417
Computer industry--Customer services.
Computer service industry--Vocational guidance.
Computer technical support--Customer services--Handbooks, manuals, etc.
658.812
A guide to customer service skills for the help desk professional [Book] / Donna Knapp. - 2nd ed. - Boston, MA : Thomson Course Technology, c2005. - xv, 384 p. : ill. ; 24 cm.
All.
0619216417
Computer industry--Customer services.
Computer service industry--Vocational guidance.
Computer technical support--Customer services--Handbooks, manuals, etc.
658.812