A guide to customer service skills for the help desk professional (Record no. 160638)

MARC details
000 -LEADER
fixed length control field 00870cam a2200229 a 4500
001 - CONTROL NUMBER
control field 0000054892
003 - CONTROL NUMBER IDENTIFIER
control field 0001
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 050418s2005 maua bf 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0619216417
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
084 ## - OTHER CLASSIFICATION NUMBER
Classification number 658.812
Item number KNA-G
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Knapp, Donna.
245 12 - TITLE STATEMENT
Title A guide to customer service skills for the help desk professional
Medium [Book] /
Statement of responsibility, etc. Donna Knapp.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston, MA :
Name of publisher, distributor, etc. Thomson Course Technology,
Date of publication, distribution, etc. c2005.
300 ## - PHYSICAL DESCRIPTION
Extent xv, 384 p. :
Other physical details ill. ;
Dimensions 24 cm.
521 ## - TARGET AUDIENCE NOTE
Target audience note All.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer industry
General subdivision Customer services.
Topical term or geographic name entry element Computer service industry
General subdivision Vocational guidance.
Topical term or geographic name entry element Computer technical support
General subdivision Customer services
Form subdivision Handbooks, manuals, etc.
852 ## - LOCATION
Accession No. 23978
-- 1495.00
-- Oriental Book Services, Islamabad
Former shelving location Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Junaid Zaidi Library, COMSATS University Islamabad Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor 09/18/2023   658.812 KNA-D 23978 09/18/2023 09/18/2023 Books