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The customer response management handbook [Book] : building, rebuilding and improving your results / Darlene D. Richard.

By: Material type: TextTextPublication details: Sydney : London : McGraw-Hill, c2002.Description: xiv, 546 p. : ill. ; 24 cmISBN:
  • 007470978X
Subject(s): DDC classification:
  • 658.812 21
Other classification:
  • 658.812
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