The customer response management handbook building, rebuilding and improving your results /

Richard, Darlene D.

The customer response management handbook building, rebuilding and improving your results / [Book] : Darlene D. Richard. - Sydney : London : McGraw-Hill, c2002. - xiv, 546 p. : ill. ; 24 cm.

Include index

All.

007470978X


Call centers--Management.--Australia
Customer services--Australia.
Office management--Australia.

658.812