The customer response management handbook (Record no. 173427)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01154nam a22002656a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000054631 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0001 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020409s2002 at |000 ||eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 007470978X |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaSSU |
| Language of cataloging | eng |
| Transcribing agency | CaSSU |
| Modifying agency | KSU |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | RIC-C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Richard, Darlene D. |
| 245 14 - TITLE STATEMENT | |
| Title | The customer response management handbook |
| Medium | [Book] : |
| Remainder of title | building, rebuilding and improving your results / |
| Statement of responsibility, etc. | Darlene D. Richard. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Sydney : |
| -- | London : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | c2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 546 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Include index |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | All. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call centers |
| Geographic subdivision | Australia |
| General subdivision | Management. |
| Topical term or geographic name entry element | Customer services |
| Geographic subdivision | Australia. |
| Topical term or geographic name entry element | Office management |
| Geographic subdivision | Australia. |
| 852 ## - LOCATION | |
| Accession No. | 14285 |
| -- | 1950.00 |
| -- | Islamabad Book Fair |
| Former shelving location | Books |
| Accession No. | 14397 |
| -- | 2943.23 |
| -- | Book Field International |
| Former shelving location | Reference |
| Accession No. | 15843 |
| -- | 1100.00 |
| -- | Oriental Book Services, Islamabad |
| Former shelving location | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Junaid Zaidi Library, COMSATS University Islamabad | Junaid Zaidi Library, COMSATS University Islamabad | 2nd Floor | 09/18/2023 | 658.812 RIC-C | 14285 | 09/18/2023 | 09/18/2023 | Books | |||||
| Junaid Zaidi Library, COMSATS University Islamabad | Junaid Zaidi Library, COMSATS University Islamabad | Reference | 09/18/2023 | 658.812 RIC-C | 14397 | 09/18/2023 | 09/18/2023 | Books | |||||
| Junaid Zaidi Library, COMSATS University Islamabad | Junaid Zaidi Library, COMSATS University Islamabad | 2nd Floor | 09/18/2023 | 658.812 RIC-C | 15843 | 09/18/2023 | 09/18/2023 | Books |