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Measuring customer service effectiveness [Book] / Sarah Cook.
Material type:
TextPublication details: Aldershot, Hants, England ; Burlington, VT : Gower Pub., c2004.Description: viii, 160 p. : ill. ; 26 cmISBN: - 0566085380
- 658.812
- 658.812
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor | 658.812 COO-M (Browse shelf(Opens below)) | Available | 12727 |
Total holds: 0
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| 658.812 CAR-M Mastering customer relations | 658.812 COO-C Customer care excellence how to create an effective customer focus, / | 658.812 COO-C Customer care excellence how to create an effective customer focus, / | 658.812 COO-M Measuring customer service effectiveness | 658.812 FLU-R The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation] / | 658.812 GER-B Beyond customer service. | 658.812 GER-M Measuring customer satisfaction |
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