Measuring customer service effectiveness (Record no. 161013)

MARC details
000 -LEADER
fixed length control field 00796pam a22002294a 4500
001 - CONTROL NUMBER
control field 0000037830
003 - CONTROL NUMBER IDENTIFIER
control field 0001
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040402s2004 enka b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0566085380
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDX
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
084 ## - OTHER CLASSIFICATION NUMBER
Classification number 658.812
Item number COO-M
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah,
Dates associated with a name 1955-
245 10 - TITLE STATEMENT
Title Measuring customer service effectiveness
Medium [Book] /
Statement of responsibility, etc. Sarah Cook.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Aldershot, Hants, England ;
-- Burlington, VT :
Name of publisher, distributor, etc. Gower Pub.,
Date of publication, distribution, etc. c2004.
300 ## - PHYSICAL DESCRIPTION
Extent viii, 160 p. :
Other physical details ill. ;
Dimensions 26 cm.
521 ## - TARGET AUDIENCE NOTE
Target audience note All.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
General subdivision Quality control.
Topical term or geographic name entry element Customer services
General subdivision Evaluation.
Topical term or geographic name entry element Customer services
General subdivision Management.
852 ## - LOCATION
Accession No. 12727
-- 5661.00
-- Pak Book Corporation
Former shelving location Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Junaid Zaidi Library, COMSATS University Islamabad Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor 09/18/2023   658.812 COO-M 12727 09/18/2023 09/18/2023 Books