Customer relationship management (Record no. 272579)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01248nam a2200253Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000234561 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 0004 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181108s2003||||xx#|||||||||||||| ||eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788177581348 |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | KIN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kincaid, Judith W. |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer relationship management |
| Medium | [Book] |
| Remainder of title | Getting it right. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Pearson |
| Date of publication, distribution, etc. | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 480 p. |
| Dimensions | 24cm |
| 365 ## - TRADE PRICE | |
| Price type code | 01 |
| Price amount | 0.00 |
| 500 ## - GENERAL NOTE | |
| General note | Include Index |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Salient Features Speaks to both the managerial and technical aspects of CRM and how these components need to interact to be successful. Real case studies, process examples and templates to make it easy to get started and then repeat the small steps. Written by the former Director of CRM for HP, now in business for herself. |
| 521 ## - TARGET AUDIENCE NOTE | |
| Target audience note | All |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relationship management: Getting it right |
| Topical term or geographic name entry element | Management Science |
| 852 ## - LOCATION | |
| Accession No. | 10004000018122 |
| -- | 0.00 |
| Former shelving location | Books |
| Accession No. | 10004000020535 |
| -- | 0.00 |
| Former shelving location | Books |
| Accession No. | 10004000023123 |
| -- | 0.00 |
| Former shelving location | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| COMSATS University Wah Campus | COMSATS University Wah Campus | 09/28/2023 | 658.812 KIN | 10004000018122 | 09/28/2023 | 09/28/2023 | Books | ||||||
| COMSATS University Wah Campus | COMSATS University Wah Campus | 09/28/2023 | 658.812 KIN | 10004000020535 | 09/28/2023 | 09/28/2023 | Books | ||||||
| COMSATS University Wah Campus | COMSATS University Wah Campus | Main | 09/28/2023 | 658.812 KIN 23123 | 10004000023123 | 09/28/2023 | 09/28/2023 | Books |