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1.
A guide to customer service skills for the service desk professional / [Book] Donna Knapp. by
Edition: Fourth edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, MA : Cengage Learning, c2015
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 004.0688 KNA-G.

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2.
A guide to customer service skills for the help desk professional [Book] / Donna Knapp. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, MA : Thomson Course Technology, c2005
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 658.812 KNA-D.

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