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1.
Voice of the customer [Book] : capture and analysis / Kai Yang. by Series: Six sigma operational methods series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2008
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 658.4013 YAN-V.

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2.
Design for six sigma for service [Book] / Kai Yang. by Series: Six sigma operational methods series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2005
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 658.4013 YAN-D.

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