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The lean communications provider : [Book] : surviving the shakeout through service management exellence / Elizabeth K. Adams, Keith J. Willetts.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, c1996.Description: xix, 252 p. : ill. ; 24 cmISBN:
  • 007070306X (h)
Subject(s): DDC classification:
  • 384.068 20
Other classification:
  • 384.068
Summary: Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race. See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them. This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
Books Books Junaid Zaidi Library, COMSATS University Islamabad 384.068 ADA-L (Browse shelf(Opens below)) Available 52785
Total holds: 0

Includes bibliographical references and index.

Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race. See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them. This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs.

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