MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01841dam a2200289 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
0000068023 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
0001 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
151019s1996 nyua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
007070306X (h) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| -- |
(DLC) 96014494 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
384.068 |
| Edition number |
20 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
384.068 |
| Item number |
ADA-L |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Adams, Elizabeth K. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The lean communications provider : |
| Medium |
[Book] : |
| Remainder of title |
surviving the shakeout through service management exellence / |
| Statement of responsibility, etc. |
Elizabeth K. Adams, Keith J. Willetts. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c1996. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xix, 252 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Written by two of the world's foremost authorities on service management, this hands-on book gives you a front-row seat to one of the most significant business transformations in history. You'll not only understand the magnitude of the changes but you'll have a head start on winning the race. See how service management excellence can transform your operations; discover ways to minimize risk and protect your investment in technology; learn where automation, process flow-through, and systems integration can help your bottom line; and recognize pitfalls and how to avoid them. This highly readable guide is filled with scenarios, case studies, and anecdotes. It also contains information on worldwide industry collaborations such as the Network Management Forum's SMART, SPIRIT, and OMNI-Point programs. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
All. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Telecommunication |
| General subdivision |
Management. |
|
|---|
| Topical term or geographic name entry element |
Telecommunication |
| General subdivision |
Customer services. |
|
|---|
| Topical term or geographic name entry element |
Telecommunication |
| General subdivision |
Deregulation. |
|
|---|
| Topical term or geographic name entry element |
Organizational effectiveness. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Willetts, Keith J. |
| 852 ## - LOCATION |
|---|
| Accession No. |
52785 |
| -- |
0.00 |
| Former shelving location |
Books |
