The loyalty effect [Book] : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor	658.4 REI-L (Browse shelf(Opens below))	Available		17119

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