The loyalty effect the hidden force behind growth, profits, and lasting value /

Reichheld, Frederick F.

The loyalty effect the hidden force behind growth, profits, and lasting value / [Book] : Frederick F. Reichheld with Thomas Teal. - Boston, Mass. : Harvard Business School Press, c1996. - xii, 323 p. : ill. ; 24 cm.

Index includes.

All.

0875844480


Customer relations.
Consumer satisfaction.
Job satisfaction.
Labor productivity.
Loyalty.

658.4