Measuring and improving productivity in services [Book] : issues, strategies and challenges / Faridah Djellal, Faïz Gallouj.

By:

Djellal, Faridah

Contributor(s):

Gallouj, Faïz

Material type: Text

TextSeries: Services, economy, and innovationPublication details: Northampton, MA : Northampton, MA : Edward Elgar, c2008.Description: xiv, 246 p. ; 25 cmISBN:

9781847202697 (hbk.)
1847202691 (hbk.)

Subject(s):

DDC classification:

331.118 22

Other classification:

331.118

Summary: The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Junaid Zaidi Library, COMSATS University Islamabad	331.118 DJE-M (Browse shelf(Opens below))	Available		49619

Total holds: 0

Includes bibliographical references (p. 219-232) and index.

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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