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Handbook of CRM [Book] : achieving excellence in customer management / Adrian Payne.

By: Material type: TextTextPublication details: Oxford ; Burlington, MA : Elsevier Butterworth-Heinemann, 2006.Description: xx, 438 p. : ill. ; 24 cmISBN:
  • 9780750664370
Subject(s): DDC classification:
  • 658.812 22
Other classification:
  • 658.812
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