MARC details
| 000 -LEADER |
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| fixed length control field |
08163nam#a2200277#a#4500 |
| 001 - CONTROL NUMBER |
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| control field |
0000050878 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
0001 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
120309s2005 ##############000#0#eng#d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0534636349 (Instructor's ed.) |
|
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| International Standard Book Number |
0534636284 (Student ed.) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
158.2 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
158.2 |
| Item number |
ADL-L |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Adler, Ronald B., |
| Dates associated with a name |
1946- |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Looking out/looking in |
| Medium |
[Book] / |
| Statement of responsibility, etc. |
Ronald B Adler; Russell F Proctor; Neil Towne. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
11th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Australia ; Belmont, CA : |
| Name of publisher, distributor, etc. |
Thomson/Wadsworth, |
| Date of publication, distribution, etc. |
c2005. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 459 p. : : |
| Other physical details |
ill. (some col.) ; |
| Dimensions |
27 cm. +. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Wadsworth series in communication studies. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes bibliographical references & index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
1. A first look at interpersonal relationships -- Why we communicate -- Physical needs -- Identity needs -- Social needs -- Practical goals -- The process of communication -- A linear view -- A transactional view -- Communication principles and misconceptions -- Communication principles -- Communication misconceptions -- The nature of interpersonal communication -- Two views of interpersonal communication -- Technology and interpersonal communication -- Personal and impersonal communication : a matter of balance -- Communicating about relationships -- Content and relational messages -- Types of relational messages -- Metacommunication -- What makes an effective communicator? -- Communication competence defined -- Characteristics of competent communicators -- Summary -- Key terms -- Media resources -- pt. I. Looking in -- 2. Communication and identity : the self and messages -- Communication and the self-concept -- Biological and social roots of the self -- Characteristics of the self-concept -- Influences on identity -- The self-fulfilling prophecy and communication -- Changing your self-concept -- Presenting the self : communication as identity management -- Public and private selves -- Characteristics of identity management -- Why manage identities? -- How do we manage identities? -- Identity management and honesty -- Summary -- Key terms -- Media resources -- 3. Perception : what you see is what you get -- The perception process -- Selection -- Organization -- Interpretation -- Negotiation -- Influences on perception -- Physiological influences -- Cultural differences -- Social roles -- Self-concept -- Common tendencies in perception -- We judge ourselves more charitably than others -- We pay more attention to others' negative characteristics -- We are influenced by the obvious -- We cling to first impressions -- We assume that others are similar to us -- Perception checking -- Elements of perception checking -- Perception checking considerations -- Empathy and communication -- Empathy defined -- The pillow method : a tool for building empathy -- Summary -- Key terms -- Media resources -- 4. Emotions : thinking, feeling, and communicating -- What are emotions? -- Physiological factors -- Nonverbal reactions -- Cognitive interpretations -- Verbal expression -- Types of emotions -- Primary and mixed emotions -- Intense and mild emotions -- Influences on emotional expression -- Personality -- Culture -- Gender -- Social conventions -- Fear of self-disclosure -- Emotional contagion -- Guidelines for expressing emotions -- Recognized your feelings -- Expand your emotional vocabulary -- Share multiple feelings -- Recognize the difference between feeling, talking, and acting -- Accept responsibility for your feelings -- Consider when and where to express your feelings -- Managing difficult emotions -- Facilitative and debilitative emotions -- Sources of debilitative emotions -- Irrational thinking and debilitative emotions -- Minimizing debilitative emotions -- Summary -- Key terms -- Media resources -- pt. II. Looking out -- 5. Language : barrier and bridge -- Language is symbolic -- Understandings and misunderstandings -- Understanding words : semantic rules -- Understanding structure : syntactic rules -- Understanding context : pragmatic rules -- The impact of language -- Naming and identity -- Affiliation, attraction, and interest -- Power -- Disruptive language -- The language of responsibility -- Gender and language -- Content -- Reasons for communicating -- Conversational style -- Nongender variables -- Language and culture -- Verbal communication styles -- Language and worldview -- Summary -- Key terms -- Media resources -- 6. Nonverbal communication : messages beyond words -- Characteristics of nonverbal communication -- Nonverbal skills are important -- All behavior has communicative value -- Nonverbal communication is primarily relational -- Nonverbal communication serves many functions -- Nonverbal communication is ambiguous -- Influences on nonverbal communication -- Gender -- Culture -- Types of nonverbal communication -- Body orientation -- Posture -- Gestures -- Face and eyes -- Voice -- Touch -- Physical attractiveness -- Clothing -- Distance -- Territoriality -- Physical environment -- Time -- Summary -- Key terms -- Media resources -- 7. Listening : more than meets the ear -- Elements in the listening process -- Hearing -- Attending -- Understanding -- Responding -- Remembering -- The challenge of listening -- Types of ineffective listening -- Why we don't listen better -- Meeting the challenge of listening better -- Types of listening responses -- Prompting -- Questioning -- Paraphrasing -- Supporting -- Analyzing -- Advising -- Judging -- Choosing the best listening response -- Summary -- Key terms -- Media resources -- pt. III. Looking at relational dynamics -- 8. Communication and relational dynamics -- Why we form relationships -- Attraction -- Intimacy -- Rewards -- Models of relational development and maintenance -- Developmental models -- Dialectical perspectives -- Characteristics of relational development and maintenance -- Self-disclosure in relationships -- Degrees of self-disclosure -- A model of self-disclosure -- Reasons for self-disclosure -- Guidelines for self-disclosure -- Alternatives to self-disclosure -- Lying -- Equivocating -- Hinting -- The ethics of evasion -- Summary -- Key terms -- Media resources -- 9. Improving communication climates -- Communication climate : the key to positive relationships -- Confirming and disconfirming communication -- How communication climates develop -- Defensiveness : causes and remedies -- Types of defensive reactions -- Preventing defensiveness in others -- Saving face : the clear message format -- Behavior -- Interpretation -- Feeling -- Consequence -- Intention -- Using the clear message format -- Responding nondefensively to criticism -- Seek more information -- Agree with the critic -- Summary -- Key terms -- Media resources -- 10. Managing interpersonal conflicts -- The nature of conflict -- Conflict defined -- Conflict is natural -- Conflict can be beneficial -- Personal conflict styles -- Nonassertive behavior -- Direct aggression -- Passive aggression -- Indirect communication -- Assertion -- Which style is best? -- Conflict in relational systems -- Complementary, symmetrical, and parallel styles -- Intimate and aggressive styles -- Conflict rituals -- Variables in conflict styles -- Gender -- Culture -- Methods of conflict resolution -- Win-lose -- Lose-lose -- Compromise -- Win-win -- Win-win communication skills -- Step 1, identify your problem and unmet needs -- Step 2, make a date -- Step 3, describe your problem and needs -- Step 4, consider your partner's point of view -- Step 5, negotiate a solution -- Step 6, follow up the solution -- Constructive conflict : questions and answers -- Isn't the win-win approach too good to be true? -- Isn't the win-win approach too elaborate? -- Isn't win-win negotiating too rational? -- Is it possible to change others? -- Summary -- Key terms -- Media resources -- Endnotes -- Glossary -- Name index -- Subject index -- Photo credits -- Literary credits. |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
All. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal communication. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Proctor, Russell F. |
|
|---|
| Personal name |
Towne, Neil |
| 852 ## - LOCATION |
|---|
| Piece designation |
39874 |
| -- |
0.00 |
| Classification part |
158.2 ADL-L |
| Sublocation or collection |
2nd Floor |
| Former shelving location |
Books |
| Copy number |
1 |
| Piece physical condition |
1-New |
| Location |
JZL-CUI |
