When customers think we don't care (Record no. 163673)

MARC details
000 -LEADER
fixed length control field 01119cam a2200289 a 4500
001 - CONTROL NUMBER
control field 0000037921
003 - CONTROL NUMBER IDENTIFIER
control field 0001
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 020409s2009 at#a 000 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070138636
040 ## - CATALOGING SOURCE
Original cataloging agency CaOWA
Language of cataloging eng
Transcribing agency UKM
Modifying agency OCLCQ
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 21
084 ## - OTHER CLASSIFICATION NUMBER
Classification number 658.812
Item number BUC-W
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Buchanan, Richard W.
245 10 - TITLE STATEMENT
Title When customers think we don't care
Medium [Book] :
Remainder of title ending actions that self-destruct companies, customer service and jobs /
Statement of responsibility, etc. Richard W. Buchanan.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Sydney ;
-- New York :
Name of publisher, distributor, etc. McGraw-Hill,
Date of publication, distribution, etc. 2009, c2008.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 366 p. :
Other physical details ill. ;
Dimensions 21 cm.
365 ## - TRADE PRICE
Price type code 01
Price amount 1,208.68
500 ## - GENERAL NOTE
General note reprint 2009
521 ## - TARGET AUDIENCE NOTE
Target audience note All.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
Topical term or geographic name entry element Customer relations.
Topical term or geographic name entry element Consumer satisfaction.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Buchanan, Richard W.
Title of a work Enemy within.
852 ## - LOCATION
Accession No. 40953
-- 0.00
Former shelving location Books
Accession No. 33177
-- 1208.68
-- Progressive International Agencies (Pvt) Limited
Former shelving location Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Junaid Zaidi Library, COMSATS University Islamabad Junaid Zaidi Library, COMSATS University Islamabad 2nd Floor 09/18/2023   658.812 BUC-W 33177 09/18/2023 09/18/2023 Books