When customers think we don't care ending actions that self-destruct companies, customer service and jobs /
Buchanan, Richard W.
When customers think we don't care ending actions that self-destruct companies, customer service and jobs / [Book] : Richard W. Buchanan. - 3rd ed. - Sydney ; New York : McGraw-Hill, 2009, c2008. - ix, 366 p. : ill. ; 21 cm.
reprint 2009
All.
9780070138636
Customer services.
Customer relations.
Consumer satisfaction.
658.812
When customers think we don't care ending actions that self-destruct companies, customer service and jobs / [Book] : Richard W. Buchanan. - 3rd ed. - Sydney ; New York : McGraw-Hill, 2009, c2008. - ix, 366 p. : ill. ; 21 cm.
reprint 2009
All.
9780070138636
Customer services.
Customer relations.
Consumer satisfaction.
658.812