Best face forward (Record no. 154636)
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000 -LEADER | |
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fixed length control field | 00976cam a22002654a 4500 |
001 - CONTROL NUMBER | |
control field | 0000045060 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | 0001 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 040129s2005 maua b 001 0 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0875848672 |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | DLC |
Modifying agency | DLC |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Edition number | 22 |
084 ## - OTHER CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | RAY-B |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Rayport, Jeffrey F. |
245 10 - TITLE STATEMENT | |
Title | Best face forward |
Medium | [Book] : |
Remainder of title | why companies must improve their service interfaces with customers / |
Statement of responsibility, etc. | Jeffrey F. Rayport, Bernard J. Jaworski. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Boston, Mass. : |
Name of publisher, distributor, etc. | Harvard Business School Press, |
Date of publication, distribution, etc. | c2005. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xxi, 262 p. : |
Other physical details | ill. ; |
Dimensions | 25 cm. |
365 ## - TRADE PRICE | |
Price type code | 01 |
Price amount | 2,639.87 |
521 ## - TARGET AUDIENCE NOTE | |
Target audience note | All. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services |
General subdivision | Management. |
Topical term or geographic name entry element | Service industries |
General subdivision | Technological innovations |
-- | Management. |
Topical term or geographic name entry element | Competition. |
700 1# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Jaworski, Bernard J. |
852 ## - LOCATION | |
Accession No. | 29619 |
-- | 2639.87 |
-- | Pak American Commercial (Pvt.) Ltd. |
Former shelving location | Books |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Junaid Zaidi Library, COMSATS University Islamabad | Junaid Zaidi Library, COMSATS University Islamabad | 2nd Floor | 09/18/2023 | 658.812 RAY-B | 29619 | 09/18/2023 | 09/18/2023 | Books |