Service management operations, strategy, and information technology /
Fitzsimmons, James A.
Service management operations, strategy, and information technology / [Book] : James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.).
All.
0072982306 (alk. paper) 9780073122588 0073122580 (set)
Service industries--Management.
658
Service management operations, strategy, and information technology / [Book] : James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw-Hill/Irwin, 2006. - xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.).
All.
0072982306 (alk. paper) 9780073122588 0073122580 (set)
Service industries--Management.
658