Voice of the customer capture and analysis /
Yang, Kai.
Voice of the customer capture and analysis / [Book] : Kai Yang. - New York : McGraw-Hill, c2008. - xi, 416 p. : ill. ; 24 cm. - Six sigma operational methods series .
All.
9780071465441 (alk. paper) 0071465448 (alk. paper)
Quality control--Statistical methods.
Production management--Statistical methods.
Six sigma (Quality control standard).
658.4013
Voice of the customer capture and analysis / [Book] : Kai Yang. - New York : McGraw-Hill, c2008. - xi, 416 p. : ill. ; 24 cm. - Six sigma operational methods series .
All.
9780071465441 (alk. paper) 0071465448 (alk. paper)
Quality control--Statistical methods.
Production management--Statistical methods.
Six sigma (Quality control standard).
658.4013