000			03417nam a2200373 4500
001			0000067276
003			0001
008			150625s2001 orua b 001 0 eng
020			_a1563272172
020			_a9781563272172
020			_a1563272318
020			_a9781563272318
020			_a1563273888 (pbk.)
020			_a9781563273889 (pbk.)
035			_a(OCoLC)45487580
040			_aDLC _cDLC _dC#P _dLVB _dBAKER _dBTCTA _dYDXCP _dOCLCG _dRRR _dHNW
042			_apcc
082			_a658.401
084			_a658.401 _bSHI-F
100	1		_aShiba, Sh¿‍ji, _d1933-
245	1	0	_aFour practical revolutions in management : _h[Book] : _bsystems for creating unique organizational capability / _cSh¿‍ji Shiba, David Walden ; with contributions by Alan Graham, John Petrolini, and many others.
260			_aCambridge, Mass. : _bCenter for Quality of Management, _aCambridge, Mass. : _bCenter for Quality of Management, _cc2001.
300			_axxvi, 758 p. : _bill. ; _c24 cm.
500			_aRev. ed. of: New American TQM, 1993.
520			_aShiba and Walden have significantly revised their classic, A New American TQM. With new methodologies and case studies, this work is one of the most comprehensive studies of management theory and business success. The authors identify a comprehensive approach to management that goes beyond operations improvement to help executives and managers create unique organizational capabilities. They contend that organizations must develop skills in four major areas: customer focus, continuous improvement, total participation, and societal networking. They present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization’s entire network. Techniques described have been instituted at Analog Devices, Hewlett-Packard, Motorola, Teradyne and many other companies. Numerous in-depth case studies from these and other companies illustrate actual implementations. Shoji Shiba, formerly of MIT is one of the most respected business consultants in the world. Among his many accolades, he received the 2002 Deming Prize, one of the highest awards in management bestowed in Japan. "Professor Shiba has been a source of inspiration, experience and knowledge to countless numbers of CQM members, MIT faculty and students and other organizations and companies around the world....The success of his publications, teaching and consulting proves that the principles of TQM are universal, applicable across all cultures and languages. Shiba is a truly great teacher, researcher and innovator ... ." —Ray Stata, founder and chairman of both Analog Devices and CQM. David Walden, is the retired senior vice president of Bolt Beranek and Newman Inc., and former Senior Lecturer, MIT Sloan School of Business. Both Shiba and Walden are well known for their contributions to the Center for Quality Management. .
521			_aAll.
650		0	_aTotal quality management.
650		0	_aTotal quality management _vCase studies.
650		0	_aOrganizational change.
650		0	_aOrganizational change _vCase studies.
700	1		_aWalden, David, _d1942-
700	1		_aShiba, Sh¿‍ji, _d1933-
852			_p52221 _90.00 _h658.401 SHI-F _vGift and Donations _b2nd Floor _dBooks _t1 _q1-New _aJZL-CUI
999			_c71307 _d71307