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020 _a0-07-058729-9
040 _aLIS CUI Lahore
_cAACR-II/RDA
082 _a658.812 CAR-M
100 _aCarlaw, Malcolm
245 0 _aManaging and motivating contact center employees
_bTools and techniques for inspiring outstanding performance from your frontline staff
260 _aNew Delhi
_bMcGraw Hill
264 _c0
300 _aSoft Binding
_bxvii 297
365 _b339
_cRs.
546 _aEnglish
650 _xManaging, motivating contact
852 _pLHR 9976
942 _2lhr
_cLHR 9976
_h1
999 _c468282
_d468282