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020 _a9781259025679
082 _a658.812
084 _a658.812
_bLUC-C
100 _aLucas, Robert W.
245 0 _aCustomer Service
_hBook
_bBuilding Successful Skills For The Twenty-First Century
_cLucas.
250 _a3rd
260 _aNew Delhi :
_bTata McGraw Hill,
_c0
300 _axvi, 416 p. :
521 _aAll.
546 _aEnglish
650 _aManagement Science-Customer Service
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