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| 100 | _aButtle, Francis | ||
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_aCustomer relationship management _h[Book] _bconcepts and technologies _cFrancis Buttle. |
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| 250 | _a2nd Ed. | ||
| 260 | _bButterworth Heinemann New York | ||
| 521 | _aAll. | ||
| 650 | _aCustomer--Relationship Management | ||
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