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003 0003
008 191223s9999||||xx |||||||||||||| ||eng||
020 _a9780071809931
082 _a658.812
084 _a658.812
_bDAS
100 _aDasu, Sriram
245 4 _aThe customer service solution
_h[Book]
_bmanaging emotions, trust, and control to win your customer's business
_cSriram Dasu.
260 _bMcGraw-Hill Education New York
521 _aAll.
650 _aCustomer Relations
852 _p10003000033738
_92813.00
_h658.812 DAS
_bMain Library
_dTextbooks
_t1
_q1-New
_aAbbotabad Campus
999 _c374973
_d374973