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| 005 | 20231108185605.0 | ||
| 008 | 010402s2002 njua b 001 0 eng | ||
| 010 | _a 2001035072 | ||
| 020 | _a0130404675 | ||
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| 050 | 0 | 0 |
_aHD9981.5 _b.L68 2002 |
| 082 | 0 | 0 |
_a658.8 LOV _221 _b24400 |
| 100 | 1 | _aLovelock, Christopher H. | |
| 245 | 1 | 0 |
_aPrinciples of service marketing and management / _cChristopher Lovelock, Lauren Wright. |
| 250 | _a2nd ed. | ||
| 260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _cc2002. |
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| 300 |
_axix, 436 p. : _bill. (some col.) ; _c26 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _zUnited States _xMarketing. |
|
| 650 | 0 |
_aService industries _zUnited States _xManagement. |
|
| 700 | 1 | _aWright, Lauren. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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