000			00867dam a22002534a 4500
001			0000048064
003			0001
008			040202s2005 mauab b 001 0 eng
020			_a9780072938050
020			_a0072938056 (pbk. : alk. paper)
040			_aDLC _cDLC _dDLC
042			_apcc
082	0	0	_a658.812 _222
084			_a658.812 _bLUC-C
100	1		_aLucas, Robert W.
245	1	0	_aCustomer service _h[Book] : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas.
250			_a3rd ed.
260			_aBoston : _bMcGraw-Hill, _cc2005.
300			_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm.
504			_aIncludes bibliographical references (p. 406-408) and index.
521			_aAll.
650		0	_aCustomer services.
852			_p40005 _90.00 _dBooks
999			_c27253 _d27253