000			01233dam a22003258a 4500
001			0000065015
003			0001
008			141014s2012 nyu 001 0 eng|d
015			_aGBB214454 _2bnb
020			_a9780071086967 (pbk.) :
020			_a007108696X (pbk.) :
040			_aStDuBDS _beng _cStDuBDS
082	0	4	_a658.8 _223
084			_a658.8 _bZEI-S
100	1		_aZeithaml, Valarie A.
245	1	0	_aServices marketing : _h[Book] : _bintegrating customer focus across the firm / _cZeithaml, Valarie A.
250			_a6th ed. / _bValarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
260			_aLondon : _bMcGraw-Hill [distributor], _aLondon : _bMcGraw-Hill [distributor], _c2012.
263			_a201205
300			_a1 v. ; _c21 cm.
365			_a01 _b0.00
500			_aPrevious ed.: Boston, Mass.; London: McGraw-Hill, 2009.
504			_aIncludes bibliographical references and index.
521			_aAll.
650		0	_aService industries _xMarketing.
650		0	_aCustomer services.
700	1		_aBitner, Mary Jo.
700	1		_aGremler, Dwayne D.
852			_p48643 _95117.60 _vParadise Books International _dBooks
999			_c20012 _d20012