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|---|---|---|---|
| 001 | 0000048185 | ||
| 003 | 0001 | ||
| 008 | 040701s2006 maua b 001 0 eng | ||
| 020 | _a0072982306 (alk. paper) | ||
| 020 | _a9780073122588 | ||
| 020 | _a0073122580 (set) | ||
| 040 |
_aDLC _cDLC _dDLC |
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_a658 _222 |
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_a658 _bFIT-S |
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| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management _h[Book] : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a5th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill/Irwin, _c2006. |
||
| 300 |
_axiv, 605 p. : _bill. ; _c27 cm. + _e1 CD-ROM (4 3/4 in.). |
||
| 521 | _aAll. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | _aFitzsimmons, Mona J. | ||
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