| 000 | 00862 am a2200265ua 4500 | ||
|---|---|---|---|
| 001 | 0000054817 | ||
| 003 | 0001 | ||
| 008 | 000612s1999 enka || 001 ||eng | ||
| 015 |
_aGBA040154 _2bnb |
||
| 020 | _a0761993711 (cased) : | ||
| 020 | _a076199372X (pbk) : | ||
| 020 | _a8170368413 (India : cased) | ||
| 020 | _a8170368421 (India : pbk) | ||
| 040 |
_aDLC _cDLC _dUk |
||
| 082 | 0 | 4 |
_a658.8120954 _221 |
| 084 |
_a658.8120954 _bBAL-C |
||
| 100 | 1 |
_aBalachandran, S., _d1932- |
|
| 245 | 1 | 0 |
_aCustomer-driven services management _h[Book] / _cS. Balachandran. |
| 260 |
_aNew Delhi ; _aLondon : _bResponse Books, _c1999. |
||
| 300 |
_a333 p. : _bill. ; _c23 cm. |
||
| 500 | _aInclude index | ||
| 521 | _aAll. | ||
| 650 |
_aCustomer services _zIndia _xManagement. |
||
| 852 |
_p6984 _90.00 _dBooks |
||
| 999 |
_c166106 _d166106 |
||