000			01119cam a2200289 a 4500
001			0000037921
003			0001
008			020409s2009 at#a 000 0 eng
020			_a9780070138636
040			_aCaOWA _beng _cUKM _dOCLCQ
082	0	4	_a658.812 _221
084			_a658.812 _bBUC-W
100	1		_aBuchanan, Richard W.
245	1	0	_aWhen customers think we don't care _h[Book] : _bending actions that self-destruct companies, customer service and jobs / _cRichard W. Buchanan.
250			_a3rd ed.
260			_aSydney ; _aNew York : _bMcGraw-Hill, _c2009, c2008.
300			_aix, 366 p. : _bill. ; _c21 cm.
365			_a01 _b1,208.68
500			_areprint 2009
521			_aAll.
650		0	_aCustomer services.
650		0	_aCustomer relations.
650		0	_aConsumer satisfaction.
700			_aBuchanan, Richard W. _tEnemy within.
852			_p40953 _90.00 _dBooks
852			_p33177 _91208.68 _vProgressive International Agencies (Pvt) Limited _dBooks
999			_c163673 _d163673