000			00860cam a22002654a 4500
001			0000054815
003			0001
008			010306s2001 maua b 001 0 eng
020			_a1591393248
040			_aDLC _beng _cDLC _dDLC
042			_apcc
082	0	0	_a658.812 _221
084			_a658.812 _bREI-L
100	1		_aReichheld, Frederick F.
245	1	0	_aLoyalty rules! _h[Book] : _bhow today's leaders build lasting relationships / _cFrederick F. Reichheld.
260			_aBoston : _bHarvard Business School Press, _cc2001.
300			_axiii, 213 p. : _bill. ; _c24 cm.
500			_aInclude index.
521			_aAll.
650		0	_aCustomer loyalty.
650		0	_aCustomer relations.
650		0	_aEmployee loyalty.
650		0	_aLeadership.
852			_p17097 _9395.00 _vAlvi Book Bank _dBooks
999			_c161499 _d161499