| 000 | 00976cam a22002654a 4500 | ||
|---|---|---|---|
| 001 | 0000045060 | ||
| 003 | 0001 | ||
| 008 | 040129s2005 maua b 001 0 eng | ||
| 020 | _a0875848672 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
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_a658.812 _222 |
| 084 |
_a658.812 _bRAY-B |
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| 100 | 1 | _aRayport, Jeffrey F. | |
| 245 | 1 | 0 |
_aBest face forward _h[Book] : _bwhy companies must improve their service interfaces with customers / _cJeffrey F. Rayport, Bernard J. Jaworski. |
| 260 |
_aBoston, Mass. : _bHarvard Business School Press, _cc2005. |
||
| 300 |
_axxi, 262 p. : _bill. ; _c25 cm. |
||
| 365 |
_a01 _b2,639.87 |
||
| 521 | _aAll. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aService industries _xTechnological innovations _xManagement. |
|
| 650 | 0 | _aCompetition. | |
| 700 | 1 | _aJaworski, Bernard J. | |
| 852 |
_p29619 _92639.87 _vPak American Commercial (Pvt.) Ltd. _dBooks |
||
| 999 |
_c154636 _d154636 |
||