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1.
The real-time contact center [Book] : [strategies, tactics, and technologies for building a profitable service and sales operation] / Donna Fluss. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : AMACOM, c2005
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 658.812 FLU-R.

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2.
The customer response management handbook [Book] : building, rebuilding and improving your results / Darlene D. Richard. by
Material type: Text Text; Format: print
Publication details: Sydney : London : McGraw-Hill, c2002
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (3)Call number: 658.812 RIC-C, ...

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3.
Call Centers Technology & Techniques by
Material type: Text Text; Format: print ; Literary form: Not fiction
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Availability: Items available for loan: COMSATS University Lahore Campus (1)Call number: 658.8722 -C.

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