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1.
Measuring customer service effectiveness [Book] / Sarah Cook. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Aldershot, Hants, England ; Burlington, VT : Gower Pub., c2004
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 658.812 COO-M.

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2.
Business leadership for IT projects [Book] / by Gary Lloyd. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Farnham, Surrey : Gower Pub. Limited, [2014]
Availability: Items available for loan: Junaid Zaidi Library, COMSATS University Islamabad (1)Call number: 004.0684 LLO-B.

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