Zeithaml, Valarie A. <br/><br/>
Services marketing :  integrating customer focus across the firm /  [Book] 
Valarie A. Zeithaml, Mary Jo Bitner. 
 - Second edition, International edition. 
 - New York :  McGraw Hill,  2000. 
 - xx, 620 pages :  illustrations, maps ;  25 cm. 
 - McGraw-Hill series in marketing .
<br/><br/> Virtually all companies view service as critical to retaining their customers today and in the future. Even manufacturers that formerly depended on their physical products now recognize that service provides one of their few sustainable competitive advantages. This book includes coverage of global services marketing and the impact of the world wide web. 
<br/><br/> All 
<br/><br/><label>ISBN: </label>0071169946 (paperback) 0072312211 (paperback) 
<br/><br/><label>LCCN: </label>95044395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Marketing.<br/>Customer services.--Customer services--Marketing<br/>Marketing.<br/>Professions--Marketing
<br/><br/><label>Dewey Class. No.: </label>658.8