"Besterfield, Dale H." <br/><br/>
Total quality management /  [Book] 
Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield and three others. 
 - Fourth edition. 
 - xxv, 596 pages :  24 cm. 
<br/><br/><label>ISBN: </label>9789332534452 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013