Carlaw, Malcolm <br/><br/>
Managing and motivating contact center employees  Tools and techniques for inspiring outstanding performance from your frontline staff 

 - New Delhi  McGraw Hill 
 - Soft Binding  xvii      297 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-07-058729-9 
<br/><br/><label>Subjects--Topical Terms: </label>--Managing, motivating contact
<br/><br/><label>Dewey Class. No.: </label>658.812 CAR-M