Richard, Darlene D. <br/><br/>
The Customer Response Management Handbook  Building, rebuilding and Improving your result 

 - New York  McGraw Hill 
 - Soft Binding  xiv       546 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-07-470978-x 
<br/><br/><label>Subjects--Topical Terms: </label>--Management, Handbook
<br/><br/><label>Dewey Class. No.: </label>332.1 SER-I