Zeithaml, Valarie A. <br/><br/>
Services Marketing Integranting Customer Focus Across the Firm 

 - 3rd 
 - New Yokr  McGraw Hill 
 - Soft Binding  xx        668 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-07-247142-5 
<br/><br/><label>Subjects--Topical Terms: </label>--services marketing, integrating, customers
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI-S