Bruton, Noel <br/><br/>
Managing the IT services process 

 - Amsterdam  Butterworth Heinemann 
 - Soft Binding  xix       222 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-7506-57235 
<br/><br/><label>Dewey Class. No.: </label>004 BRU-M