Sheth, Jagdish <br/><br/>
Customer relationship management   emerging concepts, tools and applications 

 - India  McGraw Hill 
 - Soft Binding  xv        544 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0 07 043504 9 
<br/><br/><label>Dewey Class. No.: </label>658.812 SHE-C