Knapp, Dona. <br/><br/>
The ITSM process design guide  developing reengineering and improving it service management  

 - New Delhi  Cambridge University Press 
 - Hard Binding  xxi       232 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-81-315-2205-9 
<br/><br/><label>Subjects--Topical Terms: </label>--computer science,The ITSM process , IT service management 
<br/><br/><label>Dewey Class. No.: </label>004.068 KAN-T