Frei ,Frances <br/><br/>
Uncommon service  how to win by putting customers at the core of your business 

 - USA  Harvard Business 
 - Hard Binding            247 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-1-4221-331-6 
<br/><br/><label>Subjects--Topical Terms: </label>--Management Science ,uncummon service
<br/><br/><label>Dewey Class. No.: </label>658.812 FRA-U