Zeithaml, Valarie <br/><br/>
Services marketing  Integrating customer focus across the firm 

 - 5th 
 - Bostan  McGraw Hill 
 - Soft Binding  xxviii    708 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-007-126393-1 
<br/><br/><label>Subjects--Topical Terms: </label>--Services marketing
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI-S