Hack, Becki <br/><br/>
Call Center Operations  A Guide for Your Journey to Best Practice Processes  

 -  McGraw Hill 
 - Soft Binding            0 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0-07-060119-4 
<br/><br/><label>Subjects--Topical Terms: </label>--Call Center Operations
<br/><br/><label>Dewey Class. No.: </label>658.3722    -C